Summer School on Secure e-Governance (5ECTS)
Target group: BA and MA students. The summer school offers interoperability between different domains (policy, law, IT, security, design thinking and engineering), therefore the students might benefit from having background of the domains previously mentioned, but it is not mandatory
Introduction: This interdisciplinary summer programme is for participants with different backgrounds offering interoperability between different domains such as policy, law, IT, security, business, design thinking and engineering.
Estonia is one of the most advanced e-societies in the world- an incredible success story that grew out of a partnership between a forward-thinking government, a pro-active ICT sector and a switched-on, tech-savvy population. Estonia boasts the world’s leading IT infrastructure and e-services. The creation of different e-services as well as linking them to government databases and rising popularity among users has greatly influenced and given an enormous boost to the ICT sector in the country. As the business models and service ecosystems are shifting more into the networked world, both in the private and public sector, there is a strong need to understand the background of e-services from the idealisation to realisation. Hackathon at the end of the course offers students a very practical experience to test their acquired knowledge.
Aim of the course: The idea of the course is to introduce e-Estonia from the government level and to give an overview of how things are rolling in the ICT sector in Estonia, the course also broadens the understanding of the value that e-services could provide for different stakeholders (citizens, public entities and privately held companies etc.) nationwide and internationally. As the business models and service ecosystems are shifting more into the networked world, both in the private and public sector, there is a strong need to understand the background of e-services from the idealization to realization. By the end of the course students will have at the very least pitched one e-service prototype to implement in the future.
Learning outcomes: The participants will have an understanding of:
• how the public sector implements e-governance and applies service orientation;
• how and why have business models and service ecosystems shifted into the networked world;
• how security and legal frameworks relate to the e-governance;
• what should be considered while designing environments for the public services;
• how to conduct changes and lead change management;
• the background of e-services from the idealisation to realisation;
• (re)designing e-services in the public and private sector.
General Chair: Ingrid Pappel, PhD. Head of e-Governance Technologies and Services Master's Program at Tallinn University of Technology
Assessment criteria: Successful presentation and defence of your idea according to the set assignment. Upon successful completion of the course, participants will receive Certificate from TTÜ (5ECTS).
Course topics 2018:
Introduction to e-Estonia.
Principles and framework of e-government. Crucial cornerstones of e-Estonia and explains its holistic approach to combining proper legal infrastructure and modern technology.
Legal aspects of e-governance, cyber security & secure governance
Laws, regulations and other legal acts of ICT and e-governance. Competition law. Private and public partnerships. Issues related to the digital signatures and data exchange, cross-border exchange of digitally signed documents, recognition. Data protection. Basic principles of intellectual property. Principles of cyber security (organization's and state's perspectives). Critical Information Infrastructure Protection.
Information management & digital archiving
Digital administration (paperless management) is a basis for a good e-governance as well to the e-services and it creates an efficient work method in the public sector. Well held and applied information management is an important input for that. There is a need to understand the importance of data as well to make all services efficient and effectively functioning. Information management and information governance. Documents and records management. Digital archiving and preservation, core functions of archive and processes linked with these functions. Digitalisation and access, accountability. Digital obsolescence and risk management in digital preservation.
Building interoperability and digital data exchange
Different phases of transition processes of the services. Administration system for the state information system RIHA; Data Exchange Layer X-Road (incl. Document Exchange Centre DEC); Public Key Infrastructure PKI; Data Communication in Public Administration ASO; State e-services portal: eesti.ee; Information security (Critical Information Infrastructure Protection CIIP, CERT Estonia, IT Baseline Security System ISKE); Data ownership and legal foundations; Building e-services.
Defining business processes
How ICT supports organizational changes trough business processes. Businesses need to adapt constantly in nowadays, however, but are often struggling by static IT systems that are not designed to change with the business. Business processes needs to be re-engineered during that as well. To do that you have to figure out: What and how is your service delivering? To whom are you providing the service? Who are the stakeholders of the service ecosystem? What is the value and how is the IT-system backing it up?
Business processes automatization & optimization
The BPA-course combines the disciplines of business process reengineering (BPR) and service-oriented computing (SOC) to achieve an automation with the help of Internet technologies. We define BPR as a fundamental reconsideration and radical restructuring of business processes in order to achieve drastic improvements in costs, quality and service. Here, a business process is one focused upon the production of particular products that may either be physical (such as a truck or bridge), or intangible (such as a design or damage assessment for an insurance case). We define SOC as a computer-science discipline that uses web services for developing loosely coupled applications where inter-system dependency is minimized. SOC relies on the technology stack of a service-oriented architecture (SOA) with the core layers XML, SOAP, and HTTP. For the purpose of BPA, we include WS-* languages in SOA, most notably BPEL.
Defining the scope for e-services with the AOM approach
Understand the notion of multi-agent systems and are able to identify such systems in real life. Concepts of services. Design thinking. Data descriptions, semantics. Big data and analytics and its usefulness in information management. Conducting ITIL approach.
Transformation and change management
Change management, main methods to define ASIS and TOBE. Transformation of the mind-sets. Process analysis. Project planning and conducting different phases. Initiating and planning. Lean production. IT systems requirements and quality measures. Performance data for government services (UK), EU indexes. Benchmark. Benchmarking and measurements criteria based on different indexes.
Virtual environments’ usability
Profiling customers, creating personas, creating process models for e-service environments. Analysing and testing the UI/UX of web pages (eye-tracking).
Start-up world & Prototyping ideas
Hackathon: team-work, prototyping and final assessment of the future e-service.